Wall-mounted Cat scratcher

• Processing Time: Orders are processed within 1-3 business days. Customized or bulk orders may take additional time.
• Shipping Partners: We use trusted courier services to ensure safe and timely delivery.
• Estimated Delivery Time:
  • Metro Cities: 3-5 business days
  • Other Locations: 5-7 business days
• Shipping Charges: Calculated at checkout based on location and order size. Free shipping may be available on select products or bulk orders.
• Tracking Information: Once shipped, you will receive a tracking link via email or WhatsApp.
• Damaged or Missing Items: If you receive a damaged product or have issues with your order.
• For any queries, feel free to reach out to our support team.

We take pride in offering high-quality products, but if you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

• We accept returns only for damaged, defective, or incorrect items.
• You must notify us within 48 hours of receiving the order by sharing photos and details of the issue.
• Items must be unused, in their original packaging, and returned within 7 days of delivery.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days to the original payment method.
• Shipping charges (if applicable) are non-refundable.

Exchanges

• If you receive a damaged or incorrect product, we will offer a replacement at no extra cost.

Non-Returnable Items

• Customized, personalized, or perishable items are non-returnable.
• Minor variations in handmade products or natural materials are not considered defects.

For any return or refund queries, contact our support team at [Swapnaranjan.info@gmail.com]